This privacy policy (“Privacy Policy”) applies to all visitors and users of the openreplay.com hosted services and websites (collectively, the “Website” or “Websites”) and self-managed installations, which are offered by PreTime and/or any of its affiliates (“PreTime” or “we” or “us”). Please read this Privacy Policy carefully. By accessing or using any part of the Websites or self-managed installations, you acknowledge you have been informed of and consent to our practices with regard to your personal information and data.
Data Protection
Oversight of Data Security is handled by PreTime respective Data Protection Officers. Should you wish to make modifications, deletions, or additions to any personal data you believe to be captured by PreTime, or if you have any general security concerns, please contact us at [email protected]
What Information PreTime Collects and Why
Information from Website Visitors
Like most website operators, PreTime collects basic non-personally-identifying information from Website visitors of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. We collect this information to better understand how visitors use the Website, to improve our Websites and experience for visitors, and to monitor the security of the Websites. We use Google Analytics to achieve that.
Personally-Identifying Information
Users of the Websites may choose to interact with PreTime in ways that provide us with their personally-identifying information. In some instances, a User ID is generated for form and url tracking, page views, page pings and usage counts in order to ascertain product performance and development. The amount and type of information that PreTime gathers depends on the nature of your interaction with us, as well as the amount of information you choose to share. For example, we ask visitors who use our community slack group to provide a username and email address. We will also collect the information you provide with us in connection with creating an account on the Website. If you report a security vulnerability to PreTime and request public acknowledgement, then we may publicly disclose the personal information you provided to us in connection with the report, including your name to fulfill your request for acknowledgement. In each case, PreTime collects such personally-identifiable information only insofar as is necessary or appropriate to fulfill the purpose of the user’s interaction with or request of PreTime. We will not disclose personally-identifying information other than as described in this Privacy Policy.
Basis for Processing Your Information
Legitimate interests. We use your information for our legitimate interests, such as to provide you with the best content through our Websites and communications with users and the public, to improve and promote our products and services, and for administrative, security, fraud prevention and legal purposes.
Support. The use of your information may be necessary for providing support. For example, if you face issues while using our Websites and request our help to fix the problems, we may use your information to carry out our obligation to fulfill your request.
Sharing Your Information
PreTime only discloses potentially personally-identifying and personally-identifying information to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on PreTime behalf or to provide services available on the Website, and (ii) that have agreed not to disclose it to others.
PreTime takes measures reasonably necessary to protect against the unauthorized access, use, alteration, or destruction of potentially personally-identifying and personally-identifying information.
PreTime at its sole discretion may make use of company logos where those companies are using the software that we provide. If you have concerns over the use of your logo, please email [email protected].
Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. PreTime relies on cookies to help PreTime identify and track visitors, their user behavior and usage of the Websites, and their Website access preferences. PreTime visitors who do not wish to have cookies placed on their computers may set their browsers to refuse cookies before using the Websites. Disabling browser cookies may cause certain features of PreTime websites to not function properly.
Data Retention and Deletion
If you already have an account on the Websites, you may access, update, alter, or delete your basic user profile information by logging into your account and updating profile settings.
PreTime will retain your information for as long as your account is active or as needed to perform our contractual obligations, provide you services through the Website, to comply with legal obligations, resolve disputes, preserve legal rights, or enforce our agreements.
Contacting PreTime About Your Privacy
If you have questions or concerns about the way we are handling your information, or would like to exercise your privacy rights, please email us with the subject line “Privacy Concern” at [email protected].
We will respond within 30 days of receiving your message at the latest but please note for promptest response, we recommend emailing us.
Privacy Policy Changes
Although most changes are likely to be minor, PreTime may change its privacy policy from time to time, and in PreTime sole discretion.
We may also provide notification to users who have provided us email addresses of material changes to this Privacy Policy through our Website. PreTime encourages visitors to frequently check this page for any minor changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.